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If for any reason you are not satisfied, you can return any item in its original condition with your receipt within 30 days of the purchase for a full refund or an exchange. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Joan's Gems), or damaged in any way cannot be accepted for return. To return or exchange an item, follow our two step process: 1. Call Joan's Gems at (703) 861-7564 or e-mail joan@joansgems.net. 2. You can ship it via any carrier. Be sure to ship your item fully insured and with a tracking number. Remember to include the original receipt. |