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Joan's Gems will occasionally update its privacy statement to reflect company and customer feedback. When Joan's Gems posts changes to this statement, you will see the word "Updated" next to the Privacy Policy link on the home page. Joan's Gems encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact Joan's Gems at Joan@joansgems.net or 703-861-7564. Your privacy is important to us. This privacy policy is designed to inform you of what information Joan's Gems collects, why we collect such information and how we use the information we collect. In general, you can browse our Web Site without telling us who you are or revealing any personally identifiable information about yourself. Personally identifiable information means any information that may be used to identify an individual, including, but not limited to, a first and last name; home, billing or other physical address; an email address; phone number or other contact information; and a credit card number and expiration date. When you submit your personally identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as set forth in this privacy policy. As a policy, Joan's Gems does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so. Communications: If you provide Joan's Gems with personally identifiable information, this information may be used to communicate to you information regarding Joan's Gems and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our Web Site's content, layout and services. These uses improve and customize our interactions with you to better meet your needs. If you place an order with Joan's Gems, in addition to the uses set forth above, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we deem helpful or interesting to you. If you do not want to receive communications from Joan's Gems you may elect to opt-out of receiving such communications; please see the "Choice/Opt-Out" section below for more information. Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, Web Site content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users' demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our Web Site and our marketing programs. Compliance with Law and Fraud Protection: We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Additionally, if you use a credit card or other financing alternative to place an order with Joan's Gems, to confirm and process your order we will share your personally identifiable information with such financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Joan's Gems. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction. IP Address: When you visit our Web Site, Joan's Gems collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Web Site, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Web Site. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction. Data Collection Devices, such as Cookies and Web Beacons: In some instances, Joan's Gems may collect non-personal data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies. Where authorized by us, third parties may use cookies, Joan's Gems' web log files, web beacons and other monitoring technologies to compile aggregate statistics on Joan's Gems' behalf. The non-personal information that we collect is used to better understand and improve the usability, performance and effectiveness of our Web Site and marketing programs. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies on certain pages of our Web Site to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners and allow the use of our shopping cart. Joan's Gems does not use cookies to store or collect any personally identifiable information. You are always free to decline our cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Web Site. Joan's Gems Web pages may also contain electronic images know as Web beacons. These Web beacons allow Joan's Gems to count users who have visited certain Web pages or to deliver co-branded services. Joan's Gems may also include Web beacons in its email messages in order to determine whether the message has been opened or acted upon. Joan's Gems does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems. Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online. Our Web Site may provide links to other third-party Web Sites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) Web Sites. Joan's Gems is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of security technologies, procedures and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. For example, we store the personally identifiable information you provide on computer servers with limited access. Additionally, when we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. If the personally identifiable information Joan's Gems has gathered from you changes or you would like to revise such information, we will gladly correct or update any personal data you have previously provided to us. To request a change or update to your personal information, please send an e-mail to joan@joansgems.net or contact Joan at (703) 861-7564. We want to communicate with you only if you want to hear from us. To opt-out of receiving communications from Joan's Gems: make your request in person by contacting Joan at (703) 861-7564 or by e-mail at joan@joansgems.net. By using this Web Site, you agree to Joan's Gems' privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates. If you have questions about this privacy policy, please contact Joan at Joan@joansgems.net or at (703) 861-7564. You may also send us your comments about Joan's Gems Web Site or the shopping experience in general, as we always appreciate feedback. Updated October 3, 2007 |